Health does not wait for standard business hours. Virtual Staffing Solutions makes it easy to provide healthcare support 24/7.
The benefit of our healthcare center services is that we help facilities save time and money. Through outsourcing your call center needs, We help by removing the hassle of having to deal with a large number of patient calls. Instead, use that time to attend to your business growth. Our experienced team can deliver an optimal and unmatched customer experience while also yielding significant cost savings. You do not have to invest in costly equipment, staff members, software, or space for an in-house call center.
SCOPE OF SERVICE
- Reschedule patients depending on the Doctor’s schedule and patients' preferred schedule. Call patients on a daily basis to inform them about their appointment schedule.
- Book a cab to the office location a day before the patient’s scheduled appointment. Reschedule patients depending on the Doctor’s schedule and patients' preferred schedule.
- Call patients to confirm their appointment, reschedule or cancel and verify the information.
- Check the booked appointments for possible correction.
- Check and call all NO SHOW patients on a daily and weekly basis for a possible reschedule of their appointments Check the number of patients on a daily basis to make sure we do not exceed the daily target number of patients.
We are HIPAA compliant
Virtual Staffing Solutions is HIPAA compliant. Our agents are trained to handle sensitive information in navigating the complex healthcare system.