Virtual Medical Services

VS Solutions is a healthcare BPO company that has been known to offer an extensive portfolio of healthcare services to physicians, medical practices, clinics, chiropractors and dentists, billing companies, and healthcare organizations.

 

From our 24/7 front office service, admin, and end-to-end Medical Billing Outsourcing Services. We are committed to making our medical and healthcare services more optimized, efficient, and cost and time effective.

We help you create a better relationship with your clients by focusing on the Quality of patient care and providing a better Patient Pxperience.

The Things We Do For Your Patients

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Healthcare Call Center Services

24/7 service Healthcare Clinic is always ready for times of emergencies and never miss a call from your patients.

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Virtual Medical Assistant / Admin

Our experts will always get in touch with clinics any time of the day, depending on Doctor requirements.

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Medical Insurance Claims

Claims processing is an integral, tedious, process of an insurance firm's operations. The insurer must be able to provide customer service.

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Medical Billing

Billing plays a major part in any organization. Especially in the Healthcare business. We ensure a high level of accuracy.

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Healthcare Insurance Claims

Our services include pre-authorization and verification for procedures and services that require prior approval.

 

 

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Appointment / Scheduling

Reschedule patients depending on the Doctor’s schedule and patients' preferred schedule. 

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Medical Data Processing

Our medical data experts possess competencies for performing medical data processing such as verification, faxing, and Narrative Reports.

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Breakdown On The Medical Tasks Our Experts Do

SETTING AN APPOINTMENT

Check scheduler for available appointment of the patient's preferred Doctor.

RESCHEDULE AN APPOINTMENT

If patient is not available. Doctors is not available or if patient still has to undergo any imaging prior to the scheduled appointment.(May check on the clinical notes for the recommended imaging/laboratories)

CHECK FOLLOW UP SCHEDULE

Check on the notes when the patient is recommended for a follow up and patient must be called to know if they are available.

CALL NO SHOW

Call all patients that did not show up their appointment to know when is their nest preferred date and discuss NO SHOW CHARGE.

COPAY

Process the patients copay an hour before their appointment schedule.

INACTIVE PATIENT

Call patients that's not been seeing the Doctor for more than 2 months and ask how they are doing and check if they still need an appt from their Doctor.

CONFIRM DAILY APPOINTMENTS

Call patient which has an appointment for the next day to confirm if they're available. if not, reschedule or cancel.

PATIENT SCHEDULED FOR PROCEDURE

Call patient that are scheduled for a procedure on the next day and discuss the protocol of the procedure.

MEDICAL REFILL

Check on request for medication, their latest appointment and how many are already disposed and supposed to be disposed. Set for another appt for any refill and send the request to the Doctor.

PRESCRIPTION LOG

If pharmacist calls and wants to verify/confirm what are the prescribed medications, dosage and intake.

CHECK CLINICAL RECORDS

If Law Firm wants to verify any information related to the patients appointment.(What the appointment was all about, if there was an injection done, recommendation of the Doctor and the follow up schedule).

RADIOLOGY CALL

Check the request of there are imaging request sent to the radiology.

NO IMAGING REQUEST

Check clinical notes if patient is really recommended by the Doctor to undergo such imaging if yes, make an imaging order through Health Gorilla and make sure to attach all necessary files with Doctor's electronic signature.

CALL PRIMARY CARE PHYSICIAN

Call PCP's to check on their updated fax # and phone number.

SEND NOTES TO PCP

All clinical notes for New Patients must ne sent over to their PCP.

MOSHEY NOTES

Check moshey notes from Practice Fusion and should be copied to the patient's clinical notes.

EMU HOSPITAL BOOKING

Fill up the form for the Hospital Procedure of EMU. Check all details with procedure codes and submit to the hospital to schedule the patients appointments.

FAX

Check faxes if it's for attachment patient's profile. If result for from any imaging or laboratories, forward if to the Doctor. For medical record request, forward it to medical records department.

PROFILE CORRECTION

Check the patients schedule appointment if it has the correct information like appointment information, time and date, documents, pending payment.

EMAILS

Check daily emails and respond appropriately.

INSURANCE VERIFICATION

Verify the insurances(verify eligibility, coverage, copay, and term date).

AUTHORIZATION

Call all patients that did not show up on their appointment to know when is their next preferred date and discuss the NO SHOW CHARGE.

NARRATIVE WRITING

Check schedule for available appointment of the patient's preferred Doctor.

Ready to find out more?

Drop us a line today for a free quote!