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The Things We Do For Your Patients
Healthcare Call Center Services
24/7 service Healthcare Clinic is always ready for times of emergencies and never miss a call from your patients.
Virtual Medical Assistant / Admin
Our experts will always get in touch with clinics any time of the day, depending on Doctor requirements.
Medical Insurance Claims
Claims processing is an integral, tedious, process of an insurance firm's operations. The insurer must be able to provide customer service.
Billing plays a major part in any organization. Especially in the Healthcare business. We ensure a high level of accuracy.
Healthcare Insurance Claims
Our services include pre-authorization and verification for procedures and services that require prior approval.
Appointment / Scheduling
Reschedule patients depending on the Doctor’s schedule and patients' preferred schedule.
Medical Data Processing
Our medical data experts possess competencies for performing medical data processing such as verification, faxing, and Narrative Reports.
Breakdown On The Medical Tasks Our Experts Do
SETTING AN APPOINTMENT
Check scheduler for available appointment of the patient's preferred Doctor.
RESCHEDULE AN APPOINTMENT
If patient is not available. Doctors is not available or if patient still has to undergo any imaging prior to the scheduled appointment.(May check on the clinical notes for the recommended imaging/laboratories)
CHECK FOLLOW UP SCHEDULE
Check on the notes when the patient is recommended for a follow up and patient must be called to know if they are available.
CALL NO SHOW
Call all patients that did not show up their appointment to know when is their nest preferred date and discuss NO SHOW CHARGE.
Process the patients copay an hour before their appointment schedule.
Call patients that's not been seeing the Doctor for more than 2 months and ask how they are doing and check if they still need an appt from their Doctor.
CONFIRM DAILY APPOINTMENTS
Call patient which has an appointment for the next day to confirm if they're available. if not, reschedule or cancel.
PATIENT SCHEDULED FOR PROCEDURE
Call patient that are scheduled for a procedure on the next day and discuss the protocol of the procedure.
Check on request for medication, their latest appointment and how many are already disposed and supposed to be disposed. Set for another appt for any refill and send the request to the Doctor.
If pharmacist calls and wants to verify/confirm what are the prescribed medications, dosage and intake.
CHECK CLINICAL RECORDS
If Law Firm wants to verify any information related to the patients appointment.(What the appointment was all about, if there was an injection done, recommendation of the Doctor and the follow up schedule).
Check the request of there are imaging request sent to the radiology.
NO IMAGING REQUEST
Check clinical notes if patient is really recommended by the Doctor to undergo such imaging if yes, make an imaging order through Health Gorilla and make sure to attach all necessary files with Doctor's electronic signature.
CALL PRIMARY CARE PHYSICIAN
Call PCP's to check on their updated fax # and phone number.
SEND NOTES TO PCP
All clinical notes for New Patients must ne sent over to their PCP.
Check moshey notes from Practice Fusion and should be copied to the patient's clinical notes.
EMU HOSPITAL BOOKING
Fill up the form for the Hospital Procedure of EMU. Check all details with procedure codes and submit to the hospital to schedule the patients appointments.
Check faxes if it's for attachment patient's profile. If result for from any imaging or laboratories, forward if to the Doctor. For medical record request, forward it to medical records department.
Check the patients schedule appointment if it has the correct information like appointment information, time and date, documents, pending payment.
Check daily emails and respond appropriately.
Verify the insurances(verify eligibility, coverage, copay, and term date).
Call all patients that did not show up on their appointment to know when is their next preferred date and discuss the NO SHOW CHARGE.
Check schedule for available appointment of the patient's preferred Doctor.