About Us

Ormoc Facility

Our Approach

Hands-on Approach

Experienced and hands-on management will ensure:

- XPAT employees on-site daily and leading

- We are a top paying employer in the city allowing us to chose the best college educated employees for your work

- Training is tailored to your program and improved for continuous results improvement

- Quality standards are held high by experienced on-site operations management including daily coaching

- Performance is exceeded...

 

Meet the Team

Our entireĀ  team is on-site everyday to ensure performance levels are exceeded!!!

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Brian Hiener

Founder & CEO

Brian has over twenty eight years of experience in business process outsourcing. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys(BPO), IBEX(BPO), and Goji(On-line Auto Insurance).

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Art Casolari

Ormoc Site Director

Arthur Casolari has years of experience supervising multiple accounts, (Sales, Customer Service, Technical Support, Medical Support, and Management) from clients across multiple geographies. Art ensures agents receive high quality training, coaching, and quality standards are best in class.

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Maria aiza Hiener

Founder & HR Director

Maria has an extremely valuable perspective having grown up in Leyte, Philippines attending college in Manila, and living in the United States working for an On-line Insurance office. This gives her the unique ability to help support our Philippines staff and educate them on the important nuances of doing business in America.
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Lorriza Casolari

Medical Account Management

Lorizza has over a decade of call center & experience developing long-term relationships that deliver value and performance for clients by ensuring they are launched and maintained for success.

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Angelica Fiel

Ormoc HR Manager

Angelica has over 9 years of BPO experience nurturing high performing business cultures. She is an expert at finding high performing talent and matching skills to client needs enabling high performing talent.

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Carmela Cabelida

Training & Quality

Carmela has over 5 years of training and quality experience in the call center Industry. She is extremely detailed and committed to ensuring clients processes are trained and lived on a daily basis to produce best in class Quality.

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Jonathan Ceballos

IT MANAGER

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Jason Conui

DATA ANALYTICS MANAGER

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Stevefourd Monera

Team Supervisor

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Jomar Escasinas

Team Supervisor

Next Steps

Schedule a discussion to learn more