About us

Virtual Staffing Solutions
         is a leader in providing the best customer experiences, sales output, and back-office support. We are now the leading BPO solutions provider in Ormoc City, Philippines, offering an array of comprehensive outsourced call center services, outbound and lead generation, back-office and data processing solutions to organizations from USA, and UK. The company has steadily grown since it opened operations since 2018, because we understand the needs and objectives our client has envisioned. We now serve customers of our clients ranging from small to large corporations.

Meet the Team

Our entire  team is on-site everyday to ensure performance levels are exceeded

VSS founder and owner

Brian Hiener, CEO

Brian has over thirty years of experience in the BPO industry. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys, IBEX, and Goji.

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Maria Aiza Alfabete, Co-Owner - SVP of HR

Maria has an extremely valuable perspective having attended college in Manila, and living in the United States working for an On-line Insurance office. This gives her the unique ability to help support our Philippine staff and educate them on the important nuances of doing business in America.

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Art Casolari, Site Director

Art has years of experience managing multiple verticals, and line of businesses, of clients across multiple geographies. He ensures the management team and the agents receive high-quality training, coaching, and quality standards are upheld.

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Mike Shipley, Business Development Partner

Mike has over 20 years of experience in helping companies grow. He has held positions as the Director for Comcast/AT&T Broadband and Senior Vice President/General Manager - Support Operations in MasTec Advanced Technologies.

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Angelica Fiel, HR Manager

Angelica has over 9 years of BPO experience, nurturing high performing business cultures. She is an expert at finding high performing talent and matching skills to client needs enabling high performing talent.

Lorizza has over a decade of call center & experience developing long-term relationships that deliver value and performance for clients by ensuring they are launched and maintained for success.

Lorriza Casolari, Account Manager - Medical 

Lorizza has over 5 years  of call center experience, developing long-term relationships that deliver value and performance for clients by maintained for success.

 

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Carmela Cabelida, Trainer

Carmela has over 5 years of training and quality experience in the call center Industry. She is extremely detailed and committed to ensuring clients processes are trained and lived on a daily basis to produce best in class Quality.

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Jason Conui, Reports and Analytics Manager

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Sevefourd Monera, Operations Manager

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Jomar Escasinas, Business Development Manager

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Louie Anthony  Tan, Training and Quality Manager

Hands-on Approach

Quality standards are held high by experienced on-site operations management. We make sure training is tailored to your program and improved for continuous results improvement.

Ready to find out more?

Drop us a line today for a free quote!