Meet the Team
Our entire team is on-site everyday to ensure performance levels are exceeded
Brian Hiener, CEO
Brian has over thirty years of experience in the BPO industry. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys, IBEX, and Goji.
Art Casolari, Site Director
Art has years of experience managing multiple verticals, and line of businesses, of clients across multiple geographies. He ensures the management team and the agents receive high-quality training, coaching, and quality standards are upheld.
Maria Aiza Hiener, Founder/HR Director
Maria has an extremely valuable perspective having attended college in Manila, and living in the United States working for an On-line Insurance office. This gives her the unique ability to help support our Philippine staff and educate them on the important nuances of doing business in America.
Angelica Fiel, HR Manager
Angelica has over 9 years of BPO experience, nurturing high performing business cultures. She is an expert at finding high performing talent and matching skills to client needs enabling high performing talent.
Lorriza Casolari, Account Manager - Medical
Lorizza has over a decade of call center experience, developing long-term relationships that deliver value and performance for clients by maintained for success.
Carmela Cabelida, Quality
Carmela has over 5 years of training and quality experience in the call center Industry. She is extremely detailed and committed to ensuring clients processes are trained and lived on a daily basis to produce best in class Quality.
Jason Conui, Data Analytics Manager
Sevefourd Monera, Team Supervisor
Jomar Escasinas, Team Spervisor