About us
Virtual Staffing Solutions
is a leader in providing the best customer experiences, sales output, and back-office support. We are now the leading BPO solutions provider in Ormoc City, Philippines, offering an array of comprehensive outsourced call center services, outbound and lead generation, back-office and data processing solutions to organizations from USA, and UK. The company has steadily grown since it opened operations since 2018, because we understand the needs and objectives our client has envisioned. We now serve customers of our clients ranging from small to large corporations.
Meet the Team
Our entire team is on-site everyday to ensure performance levels are exceeded
Brian Hiener, CEO
Brian has over thirty years of experience in the BPO industry. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys, IBEX, and Goji.
Maria Aiza Alfabete, Co-Owner - SVP of HR
Maria has an extremely valuable perspective having attended college in Manila, and living in the United States working for an On-line Insurance office. This gives her the unique ability to help support our Philippine staff and educate them on the important nuances of doing business in America.
Art Casolari, Site Director
Art has years of experience managing multiple verticals, and line of businesses, of clients across multiple geographies. He ensures the management team and the agents receive high-quality training, coaching, and quality standards are upheld.
Mike Shipley, Business Development Partner
Mike has over 20 years of experience in helping companies grow. He has held positions as the Director for Comcast/AT&T Broadband and Senior Vice President/General Manager - Support Operations in MasTec Advanced Technologies.
Angelica Fiel, HR Manager
Angelica has over 9 years of BPO experience, nurturing high performing business cultures. She is an expert at finding high performing talent and matching skills to client needs enabling high performing talent.
Lorriza Casolari, Account Manager - Medical
Lorizza has over 5 years of call center experience, developing long-term relationships that deliver value and performance for clients by maintained for success.
Carmela Cabelida, Trainer
Carmela has over 5 years of training and quality experience in the call center Industry. She is extremely detailed and committed to ensuring clients processes are trained and lived on a daily basis to produce best in class Quality.
Jason Conui, Reports and Analytics Manager
Sevefourd Monera, Operations Manager
Jomar Escasinas, Business Development Manager
Louie Anthony Tan, Training and Quality Manager
Ready to find out more?
Drop us a line today for a free quote!