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INBOUND CALL CENTER SERVICES
OUTBOUND CALL CENTER SERVICES
VIRTUAL MEDICAL SERVICES
Virtual Staffing Solutions is a Business Process Outsourcing company that caters a wide range of services to small and mid size businesses.
We are committed to provide low cost with high quality staffing.
We take care of your operational challenges. Our experienced workforce customizes processes based on our clients' unique business needs. We take a proactive approach to streamlining their existing business process without extra costs.
Virtual Staffing Solutions supports all inbound functions that fits your budget and specific requirements. Our highly trained customer service teams manage queues, proper call routing, handles out of hours calls, closed for the weekend and holidays.
Supervisors have real-time visibility of agents current state while on a call to wrapping up. VS solutions values quality assurance by providing complete call analytics, recording and monitoring.
• Customer Support •24/7 Answering Machine
•Reservations and booking • Order Processing
Hire our sales team and start your outbound contact operations immediately. Virtual Staffing Solutions has been handling various direct clients for outbound-related campaigns. Our professionally skilled agents have experience in cold calling and telemarketing that can deal with the demands of work and who are accountable for the campaign’s overall success.
• Telemarketing •Appointment Setting •Lead Generation •Phone Surveys •B2B
Virtual Staffing Solutions caters complete BPO healthcare and Medical services. Starting with patient admission and charge capture, to claims processing and end to end billing.
•Healthcare call center services •Medical insurance claims •Healthcare insurance claims •Medical data processing •Virtual Medical Assistant •Medical Billing
Virtual assistants (VA) can help you and your business flourish efficiently and affordably. Our experienced VA's could help you organize your schedule, professionally handle administrative tasks, take care of errands, minimize meaningless repetitive jobs, enable you to focus on your most important jobs.
•Admin support •Personal assistant •Social media management •Spreadsheet creating and management •Data entry
Our highly qualified IT Help Desk provides you with your own professional dedicated remote workforce who are focused on catering all your technical enquiries competently, providing a smooth operating service, and quickly resolving the needs of customers and employees, as well as minor technical issues and incidents. In this way, they can take much of the burden away from your in-house technicians who can utilize their time to tackle tasks that are more central to your business’s focus.
•General IT scope •Password Reset •Remote desktop support
Low Cost High Quality Staffing
On-site Executive Team
- With over 25 years of experience on-site everyday ensuring your project performs!!! We specialize in small outsourcing projects and our executive team relocated from the United States is on-site and hands-on everyday.
- We are a preferred employer located on the Island of Leyte, Philippines and minutes from one of the top colleges so, we can be rigorous when selecting and training top talent. We believe in investing in our agents which results in long-term employee relationships and a very talented workforce.
Customized Training and Quality
- Every project is on-boarded with a training program tailored to ensure success and performance levels are exceeded. Then our on-site US relocated experienced coach and quality manager will prove on-going support while ensuring high quality standards are achieved.