Experienced and hands-on management will ensure:
- XPAT employees on-site daily and leading
- We are a top paying employer in the city allowing us to chose the best college educated employees for your work
- Training is tailored to your program and improved for continuous results improvement
- Quality standards are held high by experienced on-site operations management including daily coaching
- Performance is exceeded...
Meet the Team
Our entire team is on-site everyday to ensure performance levels are exceeded!!!
Founder & CEO
Brian has over twenty eight years of experience in business process outsourcing. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys(BPO), IBEX(BPO), and Goji(On-line Auto Insurance).
Ormoc Site Director
Maria aiza Hiener
Founder & HR Director
Maria has an extremely valuable perspective having grown up in Leyte, Philippines attending college in Manila, and living in the United States working for an On-line Insurance office. This gives her the unique ability to help support our Philippines staff and educate them on the important nuances of doing business in America.
Business Development Manager
Ormoc HR Manager
Training & Quality
Jan has over a decade of account management experience developing long-term relationships that deliver value and performance for clients by ensuring they are launched and maintained for success.
Angelica has over 9 years of BPO experience nurturing high performing business cultures. She is an expert at finding high performing talent and matching skills to client needs enabling high performing talent.
Kathlyn has over 6 years of training and quality experience in the call center Industry. She is extremely detailed and committed to ensuring clients processes are trained and lived on a daily basis to produce best in class Quality.
Schedule a discussion to learn more